Learn About Different Types of Phone Systems
Phone call communication remains to be fastest means of commutation for business and potential customers in most scenarios. This is why it is essential for any business to have an efficient phone system. At some time back, the phone call connection was only available in analog signals. Digital and virtual systems are now available as a result of technological progress. The increased options have made it a bit difficult to choose the best system Private branch exchange or PBX phones systems are phone networks used within a business. Also, the users of the PBX have lines that can make external calls. The external phone calls are carried out of the Public switched telephone.
There was a time in history when the PBX system was only viable for large businesses. The installation prices and running costs have come down greatly with time.As such, more business can comfortably invest in the system. The basic features of the PBX system include welcome message, call holding, automatic call distribution, call conferencing, a directory of contacts and call records. These features have differences from one system to the other. Some of the features are only available in some systems and not others.
There is the traditional PBX system which is analog and is installed as a physical exchange box in the business facility. Even though the initial cost of installation is very high, the costs go down significantly with an increment of ports. A phone box connects all phone lines. If there are issues on the system, they can only be fixed by a certified engineer.This tends to make it also expensive to run. Several businesses with the traditional PBX system prefer to have their in-house IT expert. The company has the full ownership of the PBX hardware. If your business has more than one building; the traditional PBX will serve you well just like a virtual system.
Hosted PBX system is the second choice. Updates and improvements of the system is as easy as downloading a plugin on your browser. This is a service solution since the PBX is hosted by the telecoms provider. It it the best choice for small business since it does not require an in-house IT expert.
The next choice is the VoIP/IP PBX which delivers video or voice over a data connection. It convert the video/voice into data and send it across networks as data packets. It is a great way to reduce to cost of distance and international calls. Still, it reduces the other costs related to traditional line rentals. The IP PBX has the ability to switch calls between the VOIP and the traditional PBX without losing the functionality of the traditional phone systems. It major difference with the hosted PBX is that the company owns the hardware.